I wish I had a photo of the look on his face as he responded to me, incredulously, "You... don't know.. who plows your parking lots?" This man was stunned at my ignorance!
"Nope. But he does a good job, doesn't he?"
I said, "I know who knows. His name is Joe. Joe has hired a friend to do our lots. I'll give you Joe's number."
The old man said, "Looks like he does a good job. I want to see if he'll come down the street and do my driveway when it snows."
As a leader I do not have to know everything or have my hands in everything. In fact, I cannot know everything. (Note: it is important to know this.) But I do know and trust Joe, who has the responsibility to see that our parking lots are plowed. This week my attention was drawn to our snow-plowed lots, and I saw that Joe chose a good person to do the job.
